FAQ
FREQUENTLY ASKED QUESTIONS
HOW CAN WE HELP YOU ?
📦 Delivery FAQ
🕒 When Can I Expect My Order?
* Getting It Ready: We take about 2-7 days to process your order.
* Shipping Time:
* In the USA? Hang tight for 3-7 business days.
* Overseas? It'll be with you in 5-15 business days.
🌍 Where's My Order Coming From?
* We're global! Your order is fulfilled by our worldwide on-demand partner, so it's coming from a place near you.
🌐 Ordering from Outside the USA?
* Heads up! You might get charged some customs fees, depending on where you are and what you're buying. These fees are your shout, not ours.
* Pro Tip: Pop your phone number on the order – it helps big time with smooth delivery and avoiding the lost parcel blues.
😟 Order Taking Its Time?
* First thing: Check your shipping email – any address oopsies?
* Next: Have a chat with your local postie or check with your neighbors.
* Not there? Use a safe address next time where you can grab your package.
* Still no luck? Email us at support@clublongshao.com with your order details. We've got your back!
🛍 Orders FAQ
🔍 How Do We Make Our Stuff?
* We've teamed up with a top-notch print-on-demand gang. They're dotted around the globe, so your order is made and shipped from the place that does it best!
🔎 Where's My Order At?
* Once we ship it, you'll get a tracking link by email. Any questions? Drop us a line at support@clublongshao.com.
😢 Got a Wonky or Wounded Product?
* Oh no! If something's not right, email us quick at support@clublongshao.com within a week of getting it. Send us a pic, your order number, and spill the beans. We'll hustle to sort it out.
🔄 Returns FAQ
🔄 Can I Send It Back?
* We're not doing returns or exchanges right now. But if there's a hiccup with your order, tell us at support@clublongshao.com with your order number. We're here to help!
📬 Shipping to P.O. Boxes?
* Sorry, no P.O. Box deliveries at the moment.
💰 What About Refunds?
* We're not offering refunds currently. If there's a mix-up or damage, reach out at support@clublongshao.com with the details. We take these things case by case and aim to please!
🔄 Want a Different Size or Color?
* We're not swapping items at the moment. Not sure about your size? Check out our size charts on each product page. Got something mislabeled? Oops! Tell us within 7 days at support@clublongshao.com with your order number and a photo. We'll fix it up, but it's on your dime this time.
